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FloMas RC  Delivery Policy

Can you list a lower amount on my invoice?

We cannot list any amount other than the actual amount paid by you on invoices or customs forms, after any discounts. Please do not ask us to list a lower amount, as it would be illegal for us to do.


Can You Provide Me With a Tracking Number?

Yes. Hong Kong Post e-Express services provide you with an International tracking number.


How Much Will it Cost to Ship to Me?

The pricing for the shipping options will be presented to you before you finish your checkout. All of the store items are weighed properly so when you check out, the system will compute the correct shipping charges for you and present you with a list of shipping options.

You can also choose SF Express to pay on delivery. The freight is also calculated based on weight. Once the goods arrive, you will pay directly to SF Express.


Does the shipping I pay you include any customs, duties, or tax fees?

No. Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your packages is processed by customs. Floating Master RC is unable to determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country.


Are There Any Products in Your Store that Cannot be Shipped Internationally?

Yes. Due to transportation regulations, we cannot ship liquid and lithium battery products, to our International customers overseas.

FloMas RC reserves the right to make the final decision on the above policies

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